Cancellation Policy & Arrival Times
We require a 48-hour cancellation notice for all booked appointments. We require you to confirm or cancel your appointment when you receive your 48-hour appointment reminder. Once booking your appointment, you will receive a confirmation text message. It is the Clients responsibility to inform us if they did not receive a confirmation when booking their appointment.
Due to Covid 19, we don’t require our clients to arrive 15 minutes prior to their appointment, but to please arrive on time to their scheduled appointment. If you arrive more than 15 minutes late, we reserve the right to charge you for your full appointment and require you to pre-pay for your next appointment.
If you do not cancel your appointment or do not show to your scheduled appointment, we will charge your credit card or gift certificate full price and will ask you to pre-pay any new appointments scheduled. If you cancel 24 hours prior we will charge you 50%.
If you have been a “no show” we require you to pay your next scheduled appointment in full. Before we will book your service.
15% gratuity will be added to all packages or multiple services to cover services rendered by providers.